Best Defense provides Two-Way communications systems to meet the requirements of the International Building Code section 1007.8 for Two-Way communications at elevator landings. Wisconsin adopted this requirement with the adoption of the 2009 IBC in 2012.

The code was adopted to supplement the requirement for Area Of Rescue Assistance Communication as most buildings built today do not require Areas of Refuge.  The intent of the code is that if a wheel-chair bound resident or visitor to a building utilizes an elevator to access an above or below grade floor, they shall have a method with which to communicate that they are trapped on the floor when the elevator is in recall mode or otherwise out of service in the event of an emergency.

The function of the communications system provides a hands free intercom at each elevator landing that communicates back to a common intercom at the main entrance to the building.  From this intercom the responding fire fighters can communicate to the trapped individual.  Per the code requirements these systems are also tied back to our central monitoring station to provide monitoring 24/7.

For assistance in designing, installing, maintaining, or monitoring your AOR (Area of Rescue Assistance) or Two-Way In Building Communications system, contact or call us at 800-237-8379.

Code Requirements per IBC 2009

1007.8 Two-way communication.
A two-way communication system shall be provided
at the elevator landing on each accessible floor that is
one or more stories above or below the story of
exit discharge complying with Sections 1007.8.1 and 1007.8.2.


  1. Two-way communication systems are not required at 
    the elevator landing where the two-way communication system is
    provided within areas of refuge in accordance with Section 1007.6.3.
  2. Two-way communication systems are not required on 
    floors provided with exit ramps conforming to the provisions of Section 1010.
    1007.8.1 System requirements. Two-way communication
    systems shall provide communication between each
    required location and the fire command center or a central
    control point location approved by the fire department.
    Where the central control point is not constantly attended, a
    two-way communication system shall have a timed automatic
    telephone dial-out capability to a monitoring location
    or 911. The two-way communication system shall include
    both audible and visible signals.
    1007.8.2 Directions. Directions for the use of the two-way
    communication system, instructions for summoning assistance
    via the two-way communication system and written
    identification of the location shall be posted adjacent to the
    two-way communication system.

Call Box and Lobby Phone
Call Box and Lobby Phone